FAQs

Where in Palestine are the dates grown?

All our sweet and juicy dates have been grown for generations by traditional Palestinian farmers in the fertile pastures of the land of Jericho, famous for its natural spring water. The Dates are rich in fibre, vitamins and minerals and packed with super food energy and flavour.

 

How does it help the farmers?

The farmers who grow our Palestinian Dates generally have just a small plot of land, which they rely on as their main source of income. At Penny Appeal, we ensure that they receive a fair wage, so they can provide for their families and maintain a thriving business.

However, it’s not just the farmers who we will help from your support. With more money to spend locally on goods and services by the farmers, other businesses will receive new income, which in turn will boost the local economy, benefitting the whole community.

 

How much of the money goes to Charity?

All money from the purchase of the Dates will go to Palestine, along with 100% of the profits going towards Palestinian projects. In particular, by purchasing the Dates, you will help fund Penny Appeal’s mobile water tanker, supplying clean fresh water to schools and hospitals, support orphan sponsorship projects that look after children orphaned by recent conflict and rebuilding damaged infrastructure like schools, water facilities and medical centres.

 

Why are Penny Appeal selling dates?

To raise vital funds for the people of Palestine. With your help, we want to rebuild destroyed buildings and facilities, provide clean water to areas cut off from national supplies and provide safe homes for children who have lost family members in the recent conflict.

  

What else can I do to support projects in Palestine?

For just £30 a month you could become a Friend of Palestine and help us continue our life-transforming work. Over 30 percent of children in Jerusalem do not go to school. Existing schools are full, and children are being turned away from learning. This means that children living in poverty have little chance of succeeding in life. Penny Appeal has completed the construction of our Islamic School to empower hundreds of Palestinian children. We teach a broad curriculum including English, Maths, Science and Islamic studies. With your help, we can do more: we can build more schools and give to more children the start in life that they deserve.

 

When will my order be delivered?

We aim to have them shipped to you within 2-3 working days of the order being placed.  

Due to COVID-19, please expect delays up to 10 working days for delivery.

If items is not in stock or is a Pre-order item, delivery information will be shown in the description.

 

Who do you ship the orders with?

We use both Royal Mail and DPD as our preferred carriers to deliver your orders

 

How are Shipping costs calculated?

Shipping costs start from £4.95 and are calculated by weight and size of parcel(s).  These will be calculated at checkout.

 

EU Shipping Update

To all of our European customers, we apologise inconvenience caused following BREXIT on January 1st 2021.
At present, all European customers may need to pay duty on our goods as they enter their country. We would recommend checking on your government’s website for full details on imports & duty from the UK. Unfortunately, this is out of our control.

 

Do you deliver around the world?

We ship worldwide.

 

How much does international shipping cost?

Costs for outside of the UK are calculated based on weight and Country orders are to be shipped to.  These will be calculated at checkout.

 

How much will I pay in import taxes?

Import taxes are out of our control. We do find that they can be between 20-30%, depending where in the world you are. We are unable to calculate this. 

 

Can I rearrange my delivery?

The courier company will leave you a card if no-one is in when your order arrives. Please contact them directly to re-arrange your delivery.

 

How do I become a distributor?

If you are a business owner and would like to sell our Products to support the people of Palestine, we’d love to hear from you. Email ridwana.wallace-laher@pennyappeal.org or call 07714249211

 

Is my payment secure?

We only use secure systems with banking standard safety features to make sure that your payment and financial data cannot be compromised. All online payments are securely processed via WorldPay, Shopify Pay, ShopPay, PayPal or SmartDebit and no financial data or card details are retained on our servers.

 

Returns Policy

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.

 

You need to notify us by email at shop@pennyappeal.org or by letter of your wish to cancel your order within this time period quoting your order number and the reason for cancelling your order.

 

You then have a further 14 days from the date you notify us of your cancellation to return the goods.  We recommend the use of a tracked delivery service.

 

On receipt of the order we will refund you minus any postage and packing costs. 

 

Please note will only offer a refund or replacement as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken

 

Refunds will be paid within 30 days of receiving the written notice of cancellation and receipt of returned order. Your statutory rights are not affected.